What we can help with
- Sign-in and accountMissing or expired email codes and account access.
- Saved scents and FindSync, catalogue-loading or result problems.
- Reviews and safetyModeration questions and Community Guidelines concerns.
- Privacy and deletionAccess, correction and account-deletion requests.
- Retailer linksIncorrect, broken or insufficiently disclosed external links.
Contact
Email support@scentiki.com. Describe what happened, the device platform, the screen you were using and any error wording. If the request concerns an account, write from that account's email when possible. Never send a login code, service key or password.
Account deletion
Use the signed-in website deletion control when it is available, or follow the verified email request path on the Delete account page.
Reviews, safety and illegal content
Use the report control beside a review for a quick community report. For a formal illegal-content notice, email support with the exact URL and content ID, where it appears, why you believe it is unlawful, the facts supporting that view, your name and email address, and a good-faith statement that the information is accurate. Do not resend harmful material unnecessarily. SCENTIKI will acknowledge sufficiently detailed notices and communicate its decision where contact details are available.
Moderation appeals
If your contribution or account was restricted, email support from the account email with the subject “Moderation appeal.” Identify the decision and explain why you believe it should be reconsidered. Appeals are free.
Response expectations
SCENTIKI does not yet publish a guaranteed support response time. Urgent safety and account-security reports should say so clearly in the subject line. Never send a login code, access token, service key or password.